1800 677 656

Frequently Asked Questions - Email

Here is a PDF file with instructions on how to set up Microsoft Outlook. 

Mail guide

Alternatively, you can use the same instructions for Mozilla Thunderbird. Use the instructions below:

http://www.one.com/en/support/guide/mail/setting-up-thunderbird

 

Email Settings

Please use the following settings when configuring your email client:
 
Incoming server: mail.aspedia.net (port 143 or 993, using TLS)
  • Login is your full email address
 
Outgoing server: smtp.aspedia.net (port 25 or 587, using TLS)
  • Outgoing Server Requires Authentication
  • Login is your full email address 

An "incoming mail server" is one that collects all email that is sent to your addresses.  From there it either pops them down to your email client (for example Microsoft Outlook) or holds them in the incoming box until you login to view them through whichever method you have set up.

An "outgoing mail server" is one that sends your emails out into the world wide web to find where it is meant to be delivered.  You computer has nothing to do with the email once it has been sent.  This server is usually provided by the company you have your internet connection through for example Telstra - it has nothing to do with your website.

If you cannot send email - please contact your ISP - Internet service provider.

If you cannot get email to work on your computer, you can access your mail via an internet browser as long as you have requested Aspedia to set it up as Imap.  If you are popping your mail down, then it may not be available online for you to view it.

To see if it's available:

Open a browser

Navigate to: mail.aspedia.net

This will display a round cube login.

Enter your full email address and password.

You will now be able to see your mail in a web version to receive and send as usual.

When you get your computer working again - you will be able to see that mail on your computer.

 

We are located in the Brisbane Technology Park, Eight Mile Plains.

Our address is Suite 1, 1 Clunies Ross Court, Eight Mile Plains, QLD 4113